Posted April 2, 2011 by Simon in News

HSBC Reveals New Security Device to Protect Online Banking Customers

HSBC Bank is in the process of sending all of its personal internet banking customers a new device which is intended to add an extra layer of security whilst  accessing HSBC accounts online.

The device, which is being labelled  ‘small enough to keep in a wallet or purse’, generates a unique PIN code each time a customer logs on to their accounts. Called the HSBC Secure Key, it is pretty small, and it’s unique because it doesn’t require a bank card to be inserted into the reader. This makes it much more practical and usable than some of the other banks similar solution, Nationwide for example. This new device represents the high street bank’s latest action to ensure its customers are one step ahead of the online fraudsters.

But consumers have a key part to play in keeping themselves safe online.

Chris Pilling, Head of HSBC Customer Security Development, explained,


“Customers are the first line of defence against online crime and can do a huge amount to ensure their accounts are safe from cyber criminals. Keeping your PIN and passwords secret is vital and this is why we have added the HSBC Secure Key to our range of customer-focused online protection.

“By generating a unique code every time you access your accounts, you can be confident you are the only person accessing your money. Our Secure Key is small and lightweight enough to keep in your wallet or purse, so you can still do your banking wherever and whenever you like. It’s a quick extra step to keep our customers’ details secure and away from uninvited eyes.

“However, HSBC customers can rest assured that they are fully protected as HSBC will refund anyone who falls victim to online fraud.”


HSBC also helps customers protect themselves by providing several free pieces of online software including McAfee (first 12 months free) and Trusteer Rapport.

Introduced in February 2010, Trusteer Rapport is free software that protects customers when accessing their accounts online. It checks that customers are using the real HSBC website and not a fake. It locks down the link between customers and the bank so that fraudsters can’t get in. Finally, it blocks all known viruses that target online banking. In the last year, Trusteer Rapport has protected more than 115 million individual HSBC online banking sessions.

Customers need do nothing at this time. The HSBC Secure Key will be issued to all new HSBC customers that register for online banking from 23rd March and will be rolled out to all existing customers over the coming months. All the information about the device, as well as videos and advice on how to keep safe online, is available at the new HSBC online security centre: www.hsbc.co.uk/securekey