Posted February 25, 2011 by Simon in News

Halifax’s New Online Banking Site Finally Goes Live

Online Banking is changing…

As part of a major investment in online banking Halifax are making some changes to their site to make it even more secure and easier to use.  As part of this delivery of the new site, unfortunately some services have had to change or aren’t currently available. Many of these are planned to bought back over the next 18 months, and as the new site develops Halifax will also introduce a number of new features and services such as mobile banking.

The majority of your day-to-day online banking activities, such as making payments and viewing transactions, are still available but may look slightly different. To help guide you through these changes, a good starting point is going through an online demo that they’ve put together.

We’ll be reviewing the new site shortly, but have to say that first impressions are good, though it make take users a little while to get used to the new design, navigation and layout.

As well as the demo, the key changes are:

General Changes
  • Although the site now has a fresh new look, the vast majority of your day-to-day online activities are still available. The demo will take you step-by-step through commonly used tasks.
  • They’ve introduced a ‘mini-statement’ for your bank and savings accounts. The mini-statement will show your last six transactions and can be accessed by clicking the ‘mini-statement’ option from the ‘My accounts’ page.
  • You can now view your savings interest rates by selecting ‘View interest rates and account details’ after clicking on your savings product.
  • Roll numbers for all your bank and savings accounts have been replaced by sort code and account numbers. This brings them in line with industry standards as most other banks use sort codes and account numbers.
  • To keep you even safer online, we’ve introduced additional security measures for any sensitive transactions, such as paying bills and changing your personal details. We’ll ask you to enter your online password before completing transactions of this nature.
  • Your paper-free bank statements have been given a brand new look making them simpler to use and access.
  • Although the site now has a fresh new look, the vast majority of your day-to-day online activities are still available, such as transferring funds between your accounts, viewing statement information and paying bills.
  • Your paper-free savings statements have also been given a brand new look.
  • You can continue to view your savings accounts online and make transfers between your own accounts as usual (with the exception of Bonus Gold and 60 Day Gold accounts. Transfers from these accounts can still be done in branch).
  • You can no longer make transfers or payments to other Halifax or Bank of Scotland customers (also known as third party transfers) from some savings accounts. However, you can continue to make an online transfer if you have a bank account, Web Saver or Instant Access Savings account with them.
  • If you don’t have one of the accounts detailed above and would like to make a third party transfer from one of the following savings accounts:
    • Direct ISA
    • ISA Direct Reward
    • Halifax Premium Savings Direct
  • Third party transfers from other types of savings account (ISA Saver variable, Instant Saver, Monthly Saver, Guaranteed Saver, Saver Reward and Liquid Gold) can still be done in branch.
Credit cards
  • All your recent transactions and information about your next payment date and amount due are available online. You can also continue to transfer a balance from another borrower or store card onto your Halifax or Bank of Scotland credit card.
  • For help with credit card servicing, please call 0800 032 6411. Our lines are available 24 hours a day, 7 days a week. You’ll also need to call the number above for help with the following:
    • Requesting a PIN reminder for you or any other additional account holder
    • Creating or amending a direct debit
    • Changing your credit limit.
  • You can no longer make an online payment to your credit card using your debit card. However, if you have a Halifax or Bank of Scotland bank account, you’ll be able to make an online payment by setting up a payment from your bank account. Information on alternative ways to pay can be found on the back of your credit card statement and also under the ‘Manage account’ tab on the new site.
Paper-free service
  • Paper-free statements for your bank and savings accounts have a brand new look.
  • Halifax no longer send email alerts when your bank or savings statements are available (but if something needs a response from you, they’ll let you know by post with the same amount of notice as before).
  • In order to deliver the new site, they’ve had to remove the paper-free service for some types of documents. Over the next 18 months, we’ll reintroduce many of these services and more. This means in the short term:
    • Credit card customers will start to receive their statements by post instead of online from January 2011. Any statements you’ve previously received online (within the last 2 years) can be accessed until 18th April 2011 by selecting the ‘historic statements’ link on the new site. If you would like to keep copies, please save or print them off before this date. After this date, you’ll need to request a paper copy of your old statements and there may be a charge for this service.
    • Paper-free letters for your bank accounts will also be sent through the post from January 2011. Letters you’ve previously received via the paper-free service will continue to be available online until 18th April 2011. They can be accessed by selecting the ‘historic letters’ link on the new site. If you would like to keep copies, please save or print them off before 18th April 2011.
    • Paper-free bank customers who incur debit interest or fees on their account will be sent a letter through the post. This letter will contain information about forthcoming fees, what they relate to and the period over which they’ve been incurred. This letter replaces the information previously available on your paper-free bank statement.