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Posted March 30, 2011 by Simon in News
 
 

Halifax Paper-Free Online Documents Unavailable From 18th April

After 18th April old paper-free documents will not be available online

Halifax recently made some changes as part of a major investment in their online banking service. Following the launch of their fresh new site some existing services have been changing and won’t be available for a while.

Their ‘paper-free’ service was one of these main changes, with electronic versions of your bank statements being removed and replaced with a much more flexible ‘online statement’.

After 18th April any old paper-free credit card bills and letters about bank account fees and overdrafts which they currently hold for you online will no longer be available. If you would like to keep copies please save them to your computer or print them off by this date.

You’ll still be able to view your credit card transactions for the past three months online and Halifax will continue to send your monthly bills and any bank account letters by post. You’ll also be able to view all of your transactions for your bank and savings accounts for the past two years online.

Paper-free service

We’ve changed the way your bank and savings statements look online, making them simpler to use and access.

We no longer send email alerts when your bank or savings statements are available (but if something needs a response from you, we’ll let you know by post with the same amount of notice as before).

To continue developing the new site, we’ve had to remove the paper-free service for some types of documents. Over the next 18 months, we plan to bring back many of these services along with enhancements including an exciting new mobile banking service. This means:

  • Credit card bills are now sent by post instead of online
  • All bank account letters are now sent through the post
  • After 18th April, you’ll no longer be able to view your old credit card bills and letters about bank account fees or overdrafts online. If you want to keep copies, please save them to your computer or print off by this date.
  • From 19th April, you can order paper copies of your old credit card bills by contacting us on 08457 28 38 48. Lines are open 24 hours a day, 7 days a week.
  • You’ll still be able to view your last three months’ credit card transactions online and we’ll continue to send your monthly bills and any bank account letters by post. If you have a bank or savings account you can view all your transactions for the past two years online so you can keep track of your spending.
  • Paper-free customers who incur debit interest or fees on their account will be sent a letter through the post. This letter will contain information about forthcoming fees, what they relate to and the period over which they’ve been incurred. This letter replaces the information previously available on your paper-free bank statement.

 


Simon