Posted November 14, 2009 by Simon in News

Halifax Online Banking Service Hit by Power Failure


Halifax’s online systems hit problems this morning when a major power outage hit one of their main IT centres.  Access to their online banking service is currently unavailable, and we’ve been advised that it is also affecting some branch and head office systems, including ATMs.

Customers are being advised to call or access their online banking later on today, when they are hoping to have everything backup and running again.

With banks promoting and pushing users towards online services, we were surprised that Halifax didn’t have a higher level of resiliencewithin their IT infrastructure.  Unfortunately it’s disruption to services such as this one, which highlight that more needs to be done in their disaster recovery and business continuity planning.

Halifax released the following statement this morning:


Due to external power disruption in Yorkshire, which has impacted one of our IT centres there, some Halifax and Bank of Scotland systems have been affected this morning. Power has now been restored to the centre via our back up generators. We are currently in the process of getting services back to normal. Our branches are open to support customers as usual. We apologise to customers for the disruption and inconvenience this has caused.

Vast majority of transactions in shops should proceed as normal.


This is the current statement on their online banking homepage: